sweep day

Better application of EU guarantees in online shopping of electronics

The European Commission today announces the results of enforcement actions undertaken to make EU legal and commercial guarantees work better for consumers. The Commission coordinated a screening done by national consumer authorities of how websites selling mobile phones, computers, cameras or TVs are applying the EU legislation on guarantees. 235 out of the 437 websites checked did not sufficiently inform consumers on their free of charge right to get defective goods repaired or replaced within at least 2 years of purchase. As a result of national enforcement actions, 82% of the websites checked are now informing consumers sufficiently and authorities continue to work on the remaining 18% to ensure that guarantee rights are fully respected across the EU.