Rio 2016 - Helpful tips for a safe journey

Are you traveling to Rio de Janeiro this summer, or arranging meetings and events around the Olympic Games? Helpful tips for a safe journey from the European Consumer Centres Network (ECC-Net)  >>>

European Consumer Day puts spotlight on “better regulation”

The 18th edition of the European Consumer Day, organised every year by the European Economic and Social Committee (EESC), focusses on the Commission’s “better regulation” plans and its impact on consumers. Consumer representatives, business groups, the Dutch Presidency and EU institutions will look at the different aspects of “better regulation” at the occasion of a conference on 10 March in Brussels. The thread of the conference is how to assure consumers do not lose out.

More detailed information about the conference programme, how to register and background documents is available on the EESC website.

Consumer Rights Awareness Campaign prolonged

In March 2016, the European Commission will launch a two-week information campaign on Facebook. The campaign aims to raise attention around the forthcoming “European Consumer Day” (10 March 2016) and the “World Consumer Rights Day" (15 March 2016).

The initiative represents the last activity foreseen by the two-years long Consumer Rights Awareness Campaign, which has been prolonged until the end of March. The campaign focuses on 5 key rights and duties stemming from EU consumer law for traders and consumers and highlights concrete actions that citizens can take when experiencing problems.

Consumer Rights Awareness Campaign - until: 31/03/16

Consumers should be aware of their rights under EU law so they can use them every day, when shopping online or on the high street. That's why the European Commission has organised a campaign informing citizens of their rights under EU consumer law and pointing them to the right places where they can get advice and help in case of questions or problems.

The Consumer Rights Awareness Campaign, which was started in spring 2014, aims to increase the general knowledge among traders and consumers of EU-wide consumer rights, that stem mostly from national transposition of EU directives. Particular focus is on the Consumer Rights Directive, the Unfair Commercial Practices Directive, the Unfair Contract Terms Directive and the Consumer Sales and Guarantees Directive.

Statement by Commissioner Jourová on the adoption by the European Parliament of the new EU rules giving more protection to over 120 million holidaymakers

The European Parliament voted on the new rules that will bring protection for package holidays up to speed with the digital age. The European Parliament voted on the new rules that will bring protection for package holidays up to speed with the digital age.

Welcoming the Parliament's response, Věra Jourová, Commissioner for Justice, Consumers and Gender Equality said: "If you plan your holidays you should not have to worry about insufficient legal protection. This is why new EU rules will soon protect over 120 million holidaymakers who book combined travel online: adapting the EU rules on package travel to the digital age. Travellers will clearly know what they are buying and what their rights are, especially if something goes wrong during their holidays. Travellers will benefit from clearer information, fairer and more predictable prices, stronger cancellation rights and improved guarantees for repatriation. These new rules also support the travel industry which will benefit from less administrative burden and much-needed legal clarity."