campaign

In March 2016, the European Commission will launch a two-week information campaign on Facebook. The campaign aims to raise attention around the forthcoming “European Consumer Day” (10 March 2016) and the “World Consumer Rights Day" (15 March 2016).

The initiative represents the last activity foreseen by the two-years long Consumer Rights Awareness Campaign, which has been prolonged until the end of March. The campaign focuses on 5 key rights and duties stemming from EU consumer law for traders and consumers and highlights concrete actions that citizens can take when experiencing problems.

Consumers should be aware of their rights under EU law so they can use them every day, when shopping online or on the high street. That's why the European Commission has organised a campaign informing citizens of their rights under EU consumer law and pointing them to the right places where they can get advice and help in case of questions or problems.

The Consumer Rights Awareness Campaign, which was started in spring 2014, aims to increase the general knowledge among traders and consumers of EU-wide consumer rights, that stem mostly from national transposition of EU directives. Particular focus is on the Consumer Rights Directive, the Unfair Commercial Practices Directive, the Unfair Contract Terms Directive and the Consumer Sales and Guarantees Directive.